Return Policy

BoomerStore™  has a No-Hassle Return Policy. Just return your purchases within thirty (30) days of RECEIPT of your order. To return an item please fill out this form completely. After submitting, you will be issued a "Return Merchandise Authorization" number by e-mail, fax or phone, with instructions for returning your merchandise. If you do not have access to a computer, please call 888-833-8875 to receive an RMA number. Thank you!

PLEASE NOTE: All returns must meet the terms and conditions listed below: 

  • Items must be returned within 30 days of receipt of order.

  • All items must be returned undamaged in their original packaging with their original instructions and other materials (if included). Some items are Not  Re-turnable! These include items used for personal hygiene, such as re-usable and disposable Incontinence underwear and pads, bath and shower chairs, toilet aids and most eating utensils. Sale and clearance items are also not returnable

  • Some items require a re-stocking fee. These include items drop shipped by manufacturers who charge us a re-stocking fee and items returned that are re-salable.  Items that are not returnable will be clearly marked "non-returnable" on the packing slip shipped directly from ElderStore. However, non-returnable items drop shipped by the manufacturer may not be clearly marked as non-returnable on their packing slips.

  • Original shipping charges are not refundable.

Thank you!